The Supplementary Terms and Conditions for Opening an Account through OCTO MOBILE (hereinafter referred to as the Supplementary Terms and Conditions for Opening an Account through OCTO MOBILE and any amendments and/or revisions encompassed therein shall be referred to as "Supplementary Terms and Conditions") constitute additions to the OCTO MOBILE Terms and Conditions in relation to the opening of an account through OCTO MOBILE. In this respect, the user customer (hereinafter referred to as the "User") agrees to abide by and be bound to the following Supplementary Terms and Conditions:
- Conditions and Procedures/Mechanisms for Opening an Account through OCTO MOBILE.
Without prejudice to the existing relevant provisions applied in the process of opening an account via OCTO MOBILE (hereinafter referred to as "Account Opening"), as stipulated in the OCTO MOBILE Terms and Conditions, the following supplementary terms and conditions shall also apply to Account Opening through OCTO MOBILE:
- To be able to perform the Account Opening, the User shall follow all the necessary measures involved in the Account Opening, including but not limited to:
- Prior to performing the Account Opening, the User shall:
- Comply with the procedures, instructions, guidelines and/or directives established by PT Bank CIMB Niaga Tbk (hereinafter referred to as the "Bank") from time to time as they relate to the Account Opening
- Read and understand in advance, as well as agree to, these Supplementary Terms and Conditions as stipulated in point 2.a below.
- Read and understand in advance, as well as agree to, any other terms and conditions relating to opening a specific account via OCTO MOBILE.
- Read and understand in advance all explanations of the product features of the account to be opened by the User via OCTO MOBILE.
- A User may not cancel the Account Opening instruction once it has been submitted to the Bank.
- The Bank reserves the right to not act on an Account Opening instruction from a User by notifying the reason thereof to the Customer concerned, unless otherwise stipulated by the prevailing laws and regulations, in the event that the available funds in the relevant account are not sufficient to perform the Account Opening, if the Bank knows or has reason to suspect that fraudulent or criminal activity has been or will be perpetrated, or based on other considerations of the Bank and the application of precautionary principles.
- The disbursement or closure of an account opened through OCTO MOBILE shall be done through the Bank’s branch and the mechanisms as well as the procedures for such a disbursement or closure of an account opened through OCTO MOBILE shall follow those mechanisms and procedures, as well as the applicable provisions, of the Bank branch concerned.
- By performing an Account Opening, the User agrees to abide by and be bound to:
- All of the terms and conditions stipulated by the Bank with respect to the Account Opening, including but not limited to:
- The General Terms and Conditions for Opening an Account ("KPUPR")/ The General Terms and Conditions for Opening an Sharia Account ("KPUPRS");
- The Terms and Conditions of OCTO MOBILE;
- These Supplementary Terms and Conditions;
- Any other terms and conditions relating to opening a specific account via OCTO MOBILE, provided that these terms and conditions are relevant to be applied in the Account Opening process, as performed by the User.
- Any other terms and conditions of the Bank relating to the operational procedures specified by the Bank for the Account Opening, provided that these terms and conditions are relevant to be applied in the Account Opening process, as performed by the User.
- Amendments
The Bank may at any time amend these Supplementary Terms and Conditions. In the event of amendments to these Supplementary Terms and Conditions, the Bank shall give notice 30 (thirty) days prior to such amendments are put into effect by providing information/announcements through the media routinely used by the Bank for such purposes, such as notifications at Bank branches or through any other form of media easily accessible to the User, such as electronic banking, with due regard to the prevailing laws and regulations.
- Complaints/Grievance Handling
- In the event of any questions and/or grievances/complaints related to the Account Opening, the User may file a complaint either in writing to a Bank branch and/or verbally through Phone Banking 14041 and/or by emailing 14041@cimbniaga.co.id, in compliance with the requirements and complaints procedures stipulated by the Bank.
- The Bank shall conduct an inspection/investigation into the User's complaint in line with the applicable policies and procedures of the Bank.
- Miscellaneous
- The Bank reserves the right to impose other fees, costs and charges related to the Account Opening, in which the provisions concerning such other fees, costs and charges are determined in full by the Bank and informed to the User. All fees, costs and charges, including any costs that arise in relation to the Account Opening, shall be borne by the User, and the User agrees to pay all costs, as determined by the Bank from time to time, for services rendered. In the event of any changes to such fees, costs and charges, the Bank shall notify the User thereof through notifications at Bank branches or through any other notification media deemed appropriate by the Bank with due regard to the prevailing laws and regulations. Unless otherwise agreed, all fees, costs and charges shall be charged to the relevant account, without prejudice to the right of the Bank to charge them to another of the User's accounts at the Bank. To this end, the Bank is at any time authorized by the User to debit the Customer account in question.
- These Supplementary Terms and Conditions constitute an integral and inseparable part of KPUPR / KPUPRS, OCTO MOBILE Terms and Conditions, as well as any other terms and conditions for an account to be opened by the User via OCTO MOBILE, and as such :
- Any terms used in these Supplementary Terms and Conditions, unless explicitly declared to have a distinct definition as stated in these Supplementary Terms and Conditions, refer to the definitions used in the OCTO MOBILE Terms and Conditions.
- In the event of any discrepancies amongst the relevant provisions, the provisions that specifically govern the matter in question shall apply.
- These Supplementary Terms and Conditions have been adjusted to the provisions of the applicable legislation, including the provisions of the Financial Services Authority.
- PT Bank CIMB Niaga Tbk is registered with and under the supervision of the Financial Services Authority.
In performing an Account Opening, the User hereby declares that :
- The personal data given by the User at the time of the Account Opening is truthful and the Bank at any time may conduct an investigation into the veracity of such data.
- This Supplementary Terms and Conditions have provided an adequate explanation of the characteristics of the Account Opening services or products to be utilized by the User, to the extent that all the benefits, consequences and risks associated with the Account Opening services or products, including the costs inherent to these services or products, are understood and comprehended by the User.
- The User agrees to be bound to the terms and conditions of KPUPR, this Supplementary Terms and Conditions, as well as any other terms and conditions that apply to opening a specific account via OCTO MOBILE.
The User hereby declares that they have read and agreed to this Supplementary Terms and Conditions as well as any other terms and conditions that apply to opening a specific account via OCTO MOBILE, and that they have read and understood the product features of the account opened through OCTO MOBILE.